Terms and Conditions

1. Definitions

Reservation Agreement

A Reservation Agreement means an agreement concluded between the Seller and the Buyer through the reservation system on www.kockydonskysphynx.cz, the subject of which is the reservation of a specific animal.

Seller

The Seller is:

PetGrooming Company s.r.o.
registered office: Radlická 571/70, 150 00 Prague 5 – Smíchov
Company ID No.: 27637476
VAT ID No.: CZ27637476
registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 120617
represented by Valeriia Bartysh, Managing Director

Telephone: +420 776 390 035
Email: petgrooming@seznam.cz

Buyer

The Buyer is a person who concludes a Reservation Agreement with the Seller through the reservation system.

If the Buyer is a natural person who concludes the agreement outside the scope of their business activity or independent professional activity, the Buyer is a consumer.

Terms and Conditions

These Terms and Conditions govern the rights and obligations of the Seller and the Buyer in connection with the reservation of an animal.

The Buyer has the opportunity to become acquainted with these Terms and Conditions before submitting an order. The Terms and Conditions are also sent to the Buyer together with the electronic order confirmation.

2. General Provisions

These Terms and Conditions apply to reservations made through the reservation system on www.kockydonskysphynx.cz and form part of the concluded Reservation Agreement.

The operator of the reservation system is:

PetGrooming Company s.r.o.
Radlická 571/70
150 00 Prague 5 – Smíchov
Company ID No.: 27637476
VAT ID No.: CZ27637476

Responsible person: Valeriia Bartysh
Telephone: +420 776 390 035
Email: petgrooming@seznam.cz

Business premises:
Radlická 571/70
150 00 Prague 5 – Smíchov

Opening hours: Monday–Friday, 10:00–22:00.

Contractual relations are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, in the case of consumers, also Act No. 634/1992 Coll., on Consumer Protection, as amended.

3. Conclusion of the Reservation Agreement

The reservation system provides basic information about each animal, its price and the amount of the reservation fee.

The Buyer acknowledges that the purchase price of the animal may vary depending on the purpose for which the animal is subsequently sold, in particular whether the animal is sold as a pet or for breeding purposes. Any different price will be agreed before the purchase agreement is concluded.

The amount of the reservation fee is not affected by the purpose of the future purchase.

When a subsequent purchase agreement is concluded, the reservation fee paid will be credited in full towards the purchase price of the animal.

The Buyer makes a reservation using the order form. Before submitting the order, the Buyer has the opportunity to check and amend the information entered.

By submitting the order, the Buyer places a binding order for the reservation of the selected animal.

The Reservation Agreement is concluded when the Seller accepts the order. The Seller will confirm acceptance of the order to the email address provided by the Buyer in the order. These Terms and Conditions form part of the confirmation.

The subject of the Reservation Agreement is the Seller’s obligation to reserve a specific animal for the Buyer and the Buyer’s obligation to pay the agreed reservation fee.

The reservation is agreed for a maximum period of three (3) months from the conclusion of the Reservation Agreement, unless the Seller and the Buyer agree otherwise.

During the reservation period, the reserved animal is not offered to another interested party.

The conclusion of the Reservation Agreement does not transfer ownership of the animal. Ownership is transferred on the basis of a subsequently concluded purchase agreement.

The Reservation Agreement is concluded in Czech or, where agreed between the Seller and the Buyer, in another language.

4. Order Processing

After submitting the order, the Buyer will receive an electronic order confirmation at the email address provided.

The Buyer shall pay the reservation fee using one of the methods specified in the section “Prices, Payment Terms and Validity of the Offer”.

Information on the consumer’s right to withdraw from the agreement and the online withdrawal function are available on the “Withdrawal from the Agreement” page. A link to this page is permanently available in the footer of the website.

If the reservation cannot be made or continued for reasons attributable to the Seller, the Seller will inform the Buyer without undue delay.

If the reservation fee has already been paid, it will in such a case be refunded to the Buyer in full.

5. Prices, Payment Terms and Validity of the Offer

The price and the amount of the reservation fee are stated in the reservation system.

The stated prices are final and include VAT and any other mandatory taxes and charges, where applicable.

The Buyer acknowledges that the purchase price of the animal may vary depending on the purpose of its subsequent sale, in particular whether the animal is sold as a pet or as an animal intended for breeding.

The reservation fee is a fixed amount and is not affected by the purpose of the future purchase.

The Buyer may pay the reservation fee:

• in cash at the Seller’s business premises;
• by bank transfer to the Seller’s account No. 203913002/5500 held with Raiffeisenbank a.s.

For bank transfers, the Buyer shall state the assigned variable symbol. Payment is deemed made when the relevant amount is credited to the Seller’s account.

Upon subsequent conclusion of the purchase agreement, the reservation fee paid will be credited in full towards the purchase price of the animal.

If, after the statutory period for withdrawal from the Reservation Agreement has expired, the purchase agreement is not concluded for reasons attributable to the Buyer, the reservation fee is non-refundable.

If the purchase agreement is not concluded for reasons attributable to the Seller, the reservation fee will be refunded to the Buyer in full.

This does not affect the consumer’s statutory rights, in particular the right to withdraw from the Reservation Agreement.

If the Buyer fails to pay the reservation fee properly and on time, the Seller may cancel the reservation.

6. Withdrawal from the Agreement

A Buyer who is a consumer has the right to withdraw from a Reservation Agreement concluded through the reservation system without giving any reason within fourteen (14) days from the date of conclusion of the Reservation Agreement.

To meet the withdrawal deadline, it is sufficient for the consumer to send the notice of withdrawal before the deadline expires.

The consumer may withdraw from the agreement by any unequivocal statement addressed to the Seller, for example by email to petgrooming@seznam.cz.

The consumer may also withdraw online using the function available on the “Withdrawal from the Agreement” page, a link to which is permanently available in the footer of the website.

When withdrawing online, the consumer shall provide or confirm their name, information enabling identification of the agreement from which they are withdrawing, and an electronic contact address to which confirmation is to be sent.

After an online withdrawal is submitted, the Seller will, without undue delay, send the consumer electronic confirmation of its receipt, including the content of the withdrawal and the date and time of its submission.

If the consumer validly withdraws from the Reservation Agreement, the Seller will refund the funds received under that agreement without undue delay and no later than fourteen (14) days from the date of withdrawal.

The funds will be refunded using the same payment method by which the Seller received them from the consumer, unless the parties agree otherwise and the consumer incurs no additional costs as a result.

7. Personal Data Protection

The Seller processes the Buyer’s personal data to the extent necessary for the conclusion and performance of the Reservation Agreement, compliance with legal obligations and protection of the Seller’s legitimate interests.

Personal data processing is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the applicable laws of the Czech Republic.

For the purpose of processing the reservation, the data processed may include, in particular, the Buyer’s first and last name, address, email address, telephone number and information relating to the order and payment.

Personal data is retained for the period necessary for the purpose of its processing or for the period prescribed by law.

The Buyer has the rights arising from applicable personal data protection legislation, in particular the right of access to personal data, rectification, erasure or restriction of processing, where the statutory conditions are met.

Detailed information on the processing of personal data is provided in the separate Privacy Policy published on the Seller’s website.

8. Alternative Dispute Resolution for Consumer Disputes

If a consumer dispute arises between the Seller and a Buyer who is a consumer and cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative dispute resolution.

The competent entity for alternative dispute resolution of consumer disputes is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Štěpánská 796/44
110 00 Prague 1
Czech Republic

Information on alternative dispute resolution of consumer disputes is available on the website of the Czech Trade Inspection Authority.

9. Final Provisions

These Terms and Conditions are valid and effective from 19 June 2026.

The version of the Terms and Conditions effective at the time the Reservation Agreement is concluded applies to that agreement.

The Seller is entitled to amend these Terms and Conditions for the future. Any amendment does not affect rights and obligations arising while a previous version was in effect.

The Reservation Agreement and the legal relations arising from it are governed by the laws of the Czech Republic. This does not affect consumer rights whose application cannot be contractually excluded.

The current version of these Terms and Conditions is published on www.kockydonskysphynx.cz.